Shipping and Delivery Policy

We strive hard to meet customer’s expectation to the fullest. This order will be acknowledged by Xemex Pharmaceuticals Private Limited and further with payment confirmation, We will ship your products within 3 days. If you give us an incorrect delivery address/contact number and a parcel is returned to us or undelivered because of that incorrect address we reserve the right to charge additional postage to cover the re-sending of your parcel to the correct address. We offer free home delivery and cash on delivery services.

Track your Order

We try our best to deliver your product well before the delivery date. There will be an email send to your registered email with the tracking information of the consignment. Please note there will be a link to the logistics partner’s site for the tracking information.

Delivery Time

Normally you will get your order within 7 – 10 days. In some cases it may take longer to receive the shipment depending on your location and accessibility.

Cancellation by Site / Customer

You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by logging into our site. In such a case we will refund any payments already made by you for the order. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms and conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.